This privacy policy will explain how SILVANA SA (“Silvana”, “our company”, “we”, “us”, “our”) uses the personal data we collect from you when you use our website. Silvana is the data controller for the purpose of this policy.


What data do we collect?

Our company may collect the following data:

  • Personal data, that you provide to us, such as by filling out a contact form, subscribing to a service, participating in a marketing promotion, ordering a product or a service, requesting information and/or material or complete surveys. Such personal data may consist of:
    • contact information (such as name, postal address, email address, and mobile or other telephone number);
    • purchase and transaction information;
    • payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
  • Metadata, for instance details of your visits to the Website, such as traffic data, location data, IP address, browser information, session data, preferences, settings, weblogs and other communication data, which we monitor during your interaction with the website.

How do we collect your data?

You directly provide Silvana with most of the data we collect. We collect data and process data when you:

  • Use or view our website via your browser’s cookies.
  • Place an order for any of our products or services.
  • Register to our newsletter.
  • Use the contact form.

How will we use your data?

Our company collects your data so that we can:

  • If you subscribe to a service like our newsletter by providing us with your email-address and name, then we use this data for sending you our newsletter.
  • If you fill out a contact form providing your name, email-address, telephone number, preferences, etc., we use your data for answering your questions, sending you information or performing other tasks you ask us to.
  • If you order a product, material or a service, we need and process the data required to fulfill your order, such as your name, telephone number, delivery address, credit card information, email-address, etc., for example to confirm your order, process your payment, check credit scoring, deliver the ordered items and contact you for delivery purposes.
  • If you interact with us on third party social networks, then we process your data for such interaction with you on these networks (our interactions with you on a third party social network would be subject to that network’s privacy policies and terms of use).
  • We process metadata that we collect from you to improve our Website, analyze traffic pattern and Website usage, for targeted marketing, to develop and analyze statistics and demographics, or optimize our online presence and marketing efforts.
  • We process your personal data also to comply with and enforce applicable legal requirements, our Terms of Use, relevant industry standards, contractual obligations and our policies.

When our company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our company securely stores your data at data centers in Switzerland.

Sensitive and private data exchange between the Silvana website and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.


Credit card details used to place an order are not stored on this server but is forwarded to Stripe, a third party payment processor.

What we share with others?

We share informations with third parties who help us provide our service, including:

Facebook Pixel: This allows Facebook to provide you with more personalized advertisements. See Facebook Privacy Policy for more details.

Limit Login Attempts: A security plugin that limits the number of login attempts possible both through normal login as well as using auth cookies. By default WordPress allows unlimited login attempts either through the login page or by sending special cookies. This allows passwords (or hashes) to be brute-force cracked with relative ease. Limit Login Attempts blocks an Internet address from making further attempts after a specified limit on retries is reached, making a brute-force attack difficult or impossible. Please read the Limit Login Attempt Privacy Policy for more information.

MailChimp: The newsletter opt-in option on the contact form transmits the User’s email address to MailChimp. Please read the MailChimp Privacy Policy for more details.

Google Analytics: Google Analytics allows us to analyze your use of our Website. Please read Google Analytics Privacy Policy for more details.

Google DoubleClick: Google DoubleClick is used for targeted advertisement. See Google Advertising Privacy Policy.

Google Maps: We use Google Maps for the purpose of providing better service. Please read Google Maps API Terms of Service for more details. By using our Maps API implementation, you agree to be bound by Google’s Terms of Service.

ShareThis: ShareThis is a sharer tool to enhance the audience of our Website. Please read ShareThis Privacy Policy for more details.

Stripe: We accept payments through Stripe. When processing payments, some user data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please read the Stripe Privacy Policy for more details.

Wordfence: Wordfence plugin includes an endpoint firewall and malware scanner that were built from the ground up to protect WordPress. Threat Defense Feed arms Wordfence with the newest firewall rules, malware signatures and malicious IP addresses it needs to keep your website safe. Rounded out by a suite of additional features, Wordfence is the most comprehensive WordPress security solution available. Please read the Wordfence Privacy Policy for more information.


If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Silvana from contacting you for marketing purposes.

What are your data protection rights?

Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Silvana for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +41(0) 32 968 86 78

Or write to us: Silvana SA, Rue des Tilleuls 12, 2300 La Chaux-de-Fonds Switzerland

What are cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we or third parties may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Our company uses cookies in a range of ways to improve your experience on our website, including:

  • Remembering your personal preferences;
  • Understanding how you use our website;
  • Targeted advertisements.
  • Social networks integration;

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality: Our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Security: As stated above, the WordFence plugin may use cookies to enhance the security of our Website.

Advertising: Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. Such cookies may be :

  • Facebook Pixel: Facebook pixels are small pieces of software and are nearly invisible pixel-sized “dots” on our Website which create a link between your visit to our Website and Facebook. When the pixel loads, Facebook places a so-called “fr”-cookie on your computer, which helps Facebook to provide you with more personalized advertisements, but also to measure and improve advertisements. This cookie has a lifespan of 90 days. See Facebook Cookies Policy for more details.
  • Google DoubleClick: Used for re-targeting, optimisation, reporting and attribution of online advertisement. See Google Cookies Policy for more details.

Analytics: These cookies allow us to collect information about how visitors use the Website, for example to count visitors and to see how visitors move around the Website. They record your visit to the Website, the pages you have visited and the links you have followed. These cookies do not collect information that identifies you. All information is anonymous. This helps us to improve the way the Website works.

We may rely on Google Analytics, a service provided by Google, Inc. (“Google”), to analyze your use of the Website. The information generated by Google Analytics is subject to Google’s privacy and cookie policy and will be transferred to and stored by Google on servers in the USA. Prior to the transfer, it will be anonymized by removing the last octet of your IP address. Google will then process it on our behalf in order to evaluate your use of the Website, to compile reports on Website activity and to provide other services related to Internet usage. Google will not link your IP address with any other data held by Google. Note, however, that if you have enabled Google to associate your web and app browsing history with your Google account, and you have given Google permission to use the information of your Google account to personalize ads, Google may link the analytical cookies, and the information collected with them, with the information from your Google account. You may refuse the use of cookies for the aforesaid purposes by setting your browser accordingly; however, in that case, you may not be able to use the full functionality of the Website. You may further opt-out of the collection of your usage data (including your IP address) and its processing by downloading and installing the add-on.  for your current web browser. For more information about the use of your data by Google, please visit Google Analytics Privacy Policy for more details.

The Google Analytics cookies used on this Website are:

  • _ga: this cookie contains a unique value to distinguish between website visitors and has a lifespan of 2 years;
  • _gid: this cookie contains a unique value to distinguish between website visitors and has a lifespan of 24 hours;
  • _gat: this cookie is used to throttle requests to the server and has a lifespan of 10 minutes

Our Website also uses a widget from ShareThis which facilitates the sharing of pages/links from this website across various social networks such as Facebook and Twitter. This service may use cookie on this Website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Silvana website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Silvana keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25 May 2019.

How to contact us

If you have any questions about Silvana’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us: +41(0) 32 968 86 78

Or write to us at: Silvana SA, Rue des Tilleuls 12, 2300 La Chaux-de-Fonds Switzerland